Texas Electric Bill Assistance: Oncor vs. Your Provider (2026)
Your electric bill just landed, and the number doesn't match your budget. You've heard someone mention an "Oncor fund," maybe from a neighbor or a Facebook post, and now you're trying to figure out where that money actually comes from. Here's the answer: it's more complicated than one company, one phone number, one fund. But it's not nearly as confusing as it looks once you know who does what. This guide sorts out Oncor's real role, walks through the retail electric provider (REP) hardship programs that genuinely exist in 2026, and shows you what to say when you call for help. We'll also cover a state benefit most people never hear about, and what to do the moment a disconnection notice shows up. Quick Answer Question Answer Does Oncor pay part of your electric bill? No. Oncor delivers power to your home. Your retail electric provider bills you and handles hardship help. Who do I call first if I can...